Member Masterclass & AGM

Dr. Mark Devolder

Mark is an award-winning motivational speaker, researcher, change management expert and author.
As an award-winning Top Change Management speaker and recipient of the Top 10 Speaker Award in Change Management, Mark is known for his highly engaging presentations: contagious energy, engaging audience interaction, on-target customization and practical take-away tools.

As a researcher, consultant and author, Mark has written the multi-disciplinary book on managing change, Perpetual Pivot: How the Best Leaders Adapt to Exponential Change, as well as books on Diversity/Inclusion and Employee Engagement: Unity in Diversity Through Synergy and Get Engaged!

 

Dawn Kern

When businesses are creating their marketing, they need to hire two experts: A writer who can help them create a clear, compelling brand message and a graphic designer to make everything look professional and cohesive. I am both of those people. Busy business owners hire me instead of two different people. It saves their time, money, and sanity, and they get marketing that works for them.

 

 

 

 

Ginger Brunner

Ginger began her career in the hospitality industry over 30 years ago. Ginger began and advanced here career within various operational and senior leadership roles the tourism and hospitality industry across Canada, before transitioning into human resources. She is an experienced, Chartered Professional in Human Resources (CPHR) with over 20 years of experience in supporting employers within a range of industries, primarily within the tourism and hospitality industry. She was also a successful entrepreneur/owner of a boutique HR consulting firm in BC for 10 years.

About go2HR

go2HR is the Human Resources and Health & Safety Association for BC’s tourism and hospitality industry. Our role is to drive strong workforces and safe workplaces that deliver world-class tourism and hospitality experiences in British Columbia

 

James Grieve

James is a Certified Management Consultant (CMC) with a can-do approach to business. James is passionate about business strategy, and his experience and expertise in working with large and small organizations in a variety of industries has developed his keen understanding of how to analyze organizations, diagnose challenges, and uncover the blind spots in all aspects of your business that may be hindering optimum performance. Taking a whole-systems approach, James leads teams to design, deliver, and implement business strategies that streamline processes, capture value, improve operational efficiency and effectiveness, and provide distinct competitive advantages for our clients.

James is also a Certified Customer Experience Professional (CCXP), and a Certified Sales Professional (CSP) and brings an innovative and creative customer first approach to working with our clients. Using a design perspective, he collaborates with clients to develop and implement strategies to enhance customer and employee experiences to improve sales, service and business development.

His career has been well balanced among management consulting, strategic planning, marketing strategy, project management, B2B and B2C sales, and business development. Living by the mantra of well done is better than well said, James emphasizes the successful implementation of meaningful initiatives that make a positive and sustainable difference in the lives of business owners, their employees, and their customers.

James holds a Masters in Business Administration (Management Consulting) and a Bachelor of Commerce (Entrepreneurial Management) from Royal Roads University, and a Bachelor of Business Administration from the University of Winnipeg.

 

Lochaven Consulting