• Front-End Supervisor

    Posted: 01/03/2021

    The Front End Supervisor (FES) increases sales and profits by being responsible for the oversight of the day-to-day functions of the front end, including the customer and donor experience. This includes upholding company standards throughout all customer and donor areas of the store (inside, outside, sales floor, cash registers, etc.), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate and friendly service at the cash registers. The FES’s supervision takes the form of hands on auditing, quality control checking and side-by-side involvement in the work to observe, assess, train and coach performance, as well as to set the pace of work. The FES links his/her every action to productivity and business results. The FES is guided by the Savers vision and Core Values. ESSENTIAL JOB FUNCTIONS:  Supervision Direct and supervise the work of cashiers and other team members working on the sales floor. Assist with recruiting, selecting and training team members. Provide regular observation, interaction, and coaching of team members. Help with team member counseling and performance reviews. Participate in the on-going identification and development of high potential team members. Fulfill manager on duty responsibilities.  Front End Operations Supervise cash register operations to ensure a quick, accurate and positive experience for customers. Call for additional cashiers and customer/donor help when needed. Process exchanges, special customer needs, and team member purchases. Run register and/or bag merchandise as needed. Ensure fitting rooms are well operated and service meets standards. Control cash & tender. Perform morning accounting and banking procedures as assigned.  Customer/Donor Service Receive and respond to customer questions, requests and complaints. Deliver a positive and unforgettable customer/donor experience by setting the example, and training & coaching customer/donor service expectations to team members. Supervise operations team members who maintain sales floor standards of shop-ability, organization and maintenance. Assist Store Manager & Retail Sales Manager with the set-up of sales and marketing promotions & programs. Assist donors per Company standards.  Team Member Engagement Maintain respectful values-driven workplace. Use open communication tools, and convert team member input into meaningful action. Address complaints and resolve issues consistent with Savers’ values, policies and procedures. Capable of performing all duties required of team members. Provide recognition and candid feedback.  Loss Prevention and Safety Protect company assets and information by ensuring their safe handling, security and integrity. Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place. Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC). In the absence of the Store Management, oversees the store and team in accordance with all policies, procedures, regulations and laws. This includes implementing and administering company programs, policies and procedures. Makes decisions and takes reasonable action in the absence of the Store Manager. Performs any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company

    Job Types: Full-time, Permanent

    Salary: $33,488.00-$45,000.00 per year

    Additional pay:

    • Bonus pay

    Benefits:

    • Dental care
    • Extended health care
    • Life insurance
    • On-site parking
    • Paid time off
    • Profit sharing
    • RRSP match
    • Store discount
    • Vision care

    Schedule:

    • 8 hour shift
    • Day shift
    • Holidays
    • Night shift
    • Overtime
    • Weekends

    Experience:

    • Supervisor/Management : 1 year (Required)

    Location:

    • Vernon, BC (Required)